A tenant portal that gets rent paid and tickets filed.
Tenants pay rent by ACH or card, set up autopay, and submit maintenance with photos, all from one portal on your domain. Part of Folio, the custom property platform for US firms with 150+ units, on one flat monthly fee.
Everything a tenant needs, in one login.
Online rent payment
Tenants pay by ACH or card from any device. Funds settle through your firm's own Stripe account straight into your bank — Folio never holds them.
Autopay and reminders
Tenants set up recurring autopay, and the system sends rent reminders, so on-time payment goes up on its own.
Maintenance with photos
Tenants submit a request with a photo. AI flags emergencies versus routine and routes it to the right vendor.
Lease documents
The signed lease, addenda, and house rules live in the portal, so the answer is never lost in an email thread.
Clean rent history
A full record of payments, late fees, and balances, exportable any time, ready for a future landlord reference.
Renewals and notices
Renewal offers, rent-change notices, and move-out steps are delivered in the portal, with a clear paper trail.
Less chasing, faster rent
When paying rent is one tap, more rent shows up on time.
Autopay, reminders, and a portal tenants actually want to use mean fewer late payments to chase and fewer maintenance calls to field. Your team spends the time on leasing instead.
Tenant portal questions.
How do tenants pay rent in the portal?
By ACH bank transfer or debit and credit card. Tenants can set up autopay so rent is collected automatically each month, with receipts generated on every payment.
How does maintenance work for tenants?
A tenant submits a request with a photo from their phone. The system classifies emergency versus routine, dispatches the right vendor, and keeps the tenant updated until it is closed.
Is the tenant portal on our domain?
Yes. It is white-labeled on your domain with your branding. Tenants pay your firm, not a third-party app, and they never see a software vendor's logo.
Do tenant payments and screening cost extra?
Folio adds nothing on top of the flat monthly fee — no per-transaction, per-screen, or per-portal charge from us. Payments and screening run on your firm's own Stripe and CoreLogic accounts, so those providers bill their standard processing and report costs to you directly, at cost, with no markup.
Try the tenant portal yourself.
A 20-minute call, a fixed-price scope in 48 hours, then a 4-week build. No commitment until you say yes.